How to Order?

1. Ordering and Payment

You can buy our products through our website or by e-mail.

In case you send an order via e-mail, we will contact you within 24 hours. After ordering you will receive an order confirmation e-mail. This way you can be sure that we have received your order and see the list of your ordered goods. We will contact you to arrange a suitable delivery time, delivery method and payment method. Depending on the request there are several delivery and payment options.

You can select the appropriate payment method:

– Cash on delivery
– Transfer to bank account
– Credit card payment (Visa, Mastercard)
– PayPal

After ordering you can make the payment via the Internet Netscape Estonia AS (Estonia Nets AG Security Portal). When entering credit card data, the data transmission is encrypted. Here you must indicate the credit card number, expiration date of the credit card and owners name. In addition, the credit card CVC or CVV code is required, a kind of test number. The card-issuing bank is also connected to the 3D-Secure procedure, so are the credit card transactions done very safely.

After the payment through bank, with credit card or through PayPal you will immediately receive a confirmation e-mail. You will also get a notification e-mail if the purchase amount is is in our account.

2. Privacy

The MasterCard SecureCode / Verified by Visa password additionally secures your internet purchases. Your credit card information / your bank details will not be given to any third parties. All credit card transactions are transmitted with SSL encryption which effectively secures from accessing customers confidential and payment data. For details, see / / link / /

3. Special offers and promotions

For all special offers and promotions please read the corresponding information through carefully!

General rules for special offers and promotions are as follows:

– A discount or special price applies specifically to the products or articles which are clearly described under specification or conditions.
– In general the special offers are valid while the stock lasts or until the specified date. For all our offered articles apply our Terms and Conditions, 14-day-returns and specified warranty.

4. Delivery and prices

You can choose between several delivery methods to select the appropriate delivery:

Pick-up – you organize the transport.
Logistics company – we will organize the delivery using our logistics partners.
Sauna-Badetonne transport – we will deliver the goods ourselves (includes an advisory about 1 hour).

Selection of the delivery period:

– In case you choose a “sauna-badetonne transport,” you have a possibility to receive your order at the exact date and time. In that case you can order for instance a crane to place a sauna or plan a birthday surprise. The exact delivery time we may agree with you immediately after ordering.
– In case you choose delivery method ” logistics company “, we can tell you the approximate delivery time within 1-2 working days. Everything else depends on the logistics company.
– In case you choose delivery method „pick-up“, you can pick-up your order whenever it is suitable for you. You can even pick-up the goods in the evenings or on Saturday.

You will get an e-mail confirmation when your order is prepared for delivery or ready for pick-up.

5. Returns

For the purchased items there is a 14-day Return Policy. You can return the goods without giving reasons within 14 calendar days after the delivery. If you want to return your complete order or just some items to us, please use our service website or get in touch with us.

Remember to keep the following information:

• Your Web Order
• the full address at which the goods can be picked up
• a phone number where you can be reached
• a preferred date for collection by our carriers

After receiving your message we will send you a confirmation. Your return is processed as quickly as possible.

If you have further questions you can contact us by phone:
Tel: 0049 (0) 176 105 60 787

6. Reimbursement

Your refund will be processed as soon as your returned item has arrived into sauna Badetonne OÜ warehouse. Refunds are normally processed within one week. The money will be returned to your credit card account / bank account. When exactly the money will be in your bank account depends already on your bank.

7. Important information for restitution

If you have received the goods and have noticed some differences etc or have any questions at all, please contact our customer service:

Sauna Badetonne OÜ
German Branch Office
Geisingerstr. 15
72501 Gammertingen
Tel. +49 (0) 176 105 60 787

In case you want to return the goods, you must inform us within 14 days in written form. All items must be returned in new, unused condition. They must not be damaged or soiled. Please note that you must compensate the value if you hand over the goods to us in a worse condition. A deterioration of the product is also taken into consideration if the product is no longer complete or has been used. Due to the nature of the goods, such as size, weight, special orders, unloading possibilities etc., the returns must be agreed with the Seller. The returns without prior written consultation may not be accepted by the Seller for technical reasons. The assumption will not be accepted by the seller and the goods will be returned. In that case the shipping or travel expenses are at customers expense.

8. Late Returns

For the purchased items is a 14-day-withdrawal. You can return the goods without giving reasons, within 14 calendar days after the delivery. After 14-day period only exceptional circumstances and with prior written approval or consultation with the seller on a good will basis is possible. In these cases, the seller can act at its own discretion.